WELCOME TO DCSI The team at DCSI has in excess of 25 years of knowledge and experience in the telecommunication industry and 15 years in data centres. We currently support major international and local companies.
SERVICES WE OFFER The following are some of the services we currently offer:
SUPPORT
On site trouble shooting and support within 24 hours or less depending on the support contract and availability of staff
Server fault support (hard drives, SSD, memory and processors), replacement and upgrades
INSTALLATION
Rack-and-stack of servers, routers and network equipment
Fiber patching between devices or to patch panels
Copper interconnect Lan/Cat5/6 cabling and testing
PDU installation and powering of equipment
Fiber management
Grounding of devices
TESTING
Fiber optic testing (laser power levels and continuity). All technicians will support testing of fiber and transmission with optical power meters and light sources
Ethernet testing (Throughput, BERT, Round Trip Delay and End-to-End). BERT testing and Throughput testing can be arranged according to client requirements
1 Gig, 10 Gig, 100 Gig testing
SAFETY & QUALITY The At DCSI, we strive to provide the best support and services with a focus on safety and quality.
SAFE HANDLING OF EQUIPMENT
Electrostatic discharge is highly detrimental to equipment and can deminish the equipment's lifespan even if not initially faulty. Our technicians will prevent this by wearing anti-static safety boots and wrist bands.
Heavy devices are moved with trolleys and are well supported to prevent damage to the equipment
Our technicians follow best safety practices and use safety glasses when working with laser transmission optiocs/ SFP's, safety gloves to protect against cuts, etc.
QUALITY
Neat and structured unboxing of equipment and stock management to ensure all materials are accounted for during and after installation.
Labelling and standardised naming convention as per the client's requirements.
Attention to good airflow and easy access to the equipment is paramount for the best performance and the least amount of failures.
Frequent progress reporting and updates are provided to the client on a daily basis.
